Refund Policy

Every Propulsa piece is printed and finished after it is ordered. Nothing is made in advance and nothing is warehoused, so a returned piece cannot go back into stock. Our policy follows from that.

Cancelling an order

You may cancel an order in full within thirty minutes of placing it. Write to [email protected] with your order number and we will cancel it and refund you in full. After thirty minutes the piece has entered production and cannot be cancelled.

Change of mind

Because each piece is made to order, we are not able to accept returns or issue refunds simply because a piece is not wanted, is the wrong size, or is not as expected in colour or style. Please choose your size and colourway carefully before ordering — sizes and materials are listed on every product page.

Faulty, damaged or incorrect pieces

If a piece arrives damaged, faulty, or is not what you ordered, we will put it right. Write to [email protected] within fourteen days of delivery with your order number and a photograph, and we will replace the piece or refund you in full, including any shipping you paid.

This covers a fault in the weave, the print or the finish, damage in transit, and any piece sent in the wrong size or colourway.

How refunds are paid

Approved refunds are returned to the original payment method. Please allow a few working days for your provider to process it.

Your legal rights

Nothing in this policy limits or affects any rights you have under the consumer law of your country.

Contact

Propulsa — [email protected]